Lichtgitter - Customer Satisfaction

Dear customer,

As we are always trying to improve the quality of our products and our service, we kindly ask you to support us and answer the following questionnaire. The information you provide will, of course, be treated confidentially. Personal data are also voluntary.

Thank you for your cooperation. We are looking forward to your feedback.

Kind regards

Your Lichtgitter-Team

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Privacy
In General
How get you informed about our company? *
by the Internet
by recommendation
already a long-standing customers
by our sales representative
by advertising
Other:
* This answer is required.
In General
How get you informed about our company? *
by the Internet
by recommendation
already a long-standing customers
by our sales representative
by advertising
Other:
* This answer is required.
In General
Which products / services are you mainly using? (Multiple choices possible) *
Pressure-locked gratings
Forge-welded gratings
Perforated metal planks
GRP-Products
Spiral staircases
Chequer plates / Combi-deck
Service (trainings, measurements, weak point analysis)
Galvanizing
Steel service
Other:
* This answer is required.
In General
*
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How would you rate the following quality characteristics of our business performance?
Width and depth of our range *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How would you rate the following quality characteristics of our business performance?
Quality of our products *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How would you rate the following quality characteristics of our business performance?
Price-performance ratio *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How would you rate the following quality characteristics of our business performance?
Delivery time *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
1 star = very bad; 5 star = very good
How would you rate the following quality characteristics of our business performance?
Offer processing *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How would you assess the service performance of our employees in the different fields?
Friendliness *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How would you assess the service performance of our employees in the different fields?
Technical competence *
Mangelhaft
Ausreichend
Befriedigend
Gut
Sehr gut
* This answer is required.
How do you rate us in comparison to our competitors?
Product quality *
* This answer is required.
Price *
* This answer is required.
Service *
* This answer is required.
Overall impression *
* This answer is required.
1 star = worse than the competitior; 5 stars = better than the competitior
How do you rate us in comparison to our competitors?
Overall impression *
* This answer is required.
1 star = worse than the competitior; 5 stars = better than the competitior
Overall impression *
* This answer is required.
1 star = worse than the competitior; 5 stars = better than the competitior
Overall impression *
* This answer is required.
1 star = worse than the competitior; 5 stars = better than the competitior
In General
How likely is it that you will recommend us or order again? *
Certainly
Quite likely
Maybe
Quite likely
Certainly
* This answer is required.
In General
What can we improve? *
* This answer is required.
Contact
Would you like to be contacted by us? *
Yes, please contact me.
No, I just want to give an anonymous feedback.
* This answer is required.
Contact
Please inform us about: Your company name and your first and last name. *
* This answer is required.
Contact
E-mail address: *
* This answer is required.
Contact
Phone: *
* This answer is required.

Your data privacy is important to us.

Your feedback is anonymous unless explicitly stated otherwise.

Your feedback is always encrypted while in transit.

Your feedback is only stored and processed within the EU.

You can find further information in our data privacy policy.


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